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HP DesignJet 500 | 510 Repair Los Angeles | Orange County | Riverside County | San Bernardino County

Maintain your printer in optimal condition for best performance

At Onsite Printer Services we know that printer downtime is simply not an option. To avoid such situation, you need

to make sure your HP Designjet printer is maintained in the best possible shape to ensure business critical performance.

Service description

HP Preventive Maintenance Service is a comprehensive, single-event support solution that

helps reduce equipment downtime and maintain the quality of printed and scanned images.

The preventive assistance is performed by an HP-trained technician in a single visit, upon your

request. It includes a comprehensive check of the printer’s functions and parts, verification

of self-test and printing, cleaning of the exterior and interior parts, recommendations for

preemptive replacement of worn-out parts, and installation of applicable engineering

improvements and firmware as needed.

HP Preventive Maintenance Service includes:

Cleaning and performance

• Removal of debris such as paper dust and ink residues from within the print mechanism

• Cleaning of the printer case parts

• Cleaning of the paper path

• Recommendations for the replacement of standard wear-and-tear components

Firmware

• Check firmware and install upgrades as needed

Benefits for your business

• Impressive results: Fast, efficient, cost‑effective, single-event preventive maintenance

conserves your staff resources and time for other important functions.

• Minimum disruption: HP-authorized technicians are trained to help keep preventive

maintenance activities from impacting your business operations.

• Quality performance: An HP-authorized technician makes sure your printer is clean,

maintained and updated, ready for continued effective operation

HP DESIGNJET 500/510/800 ERROR CODES

Error-Code	Description
Designjet 500, 510, 800, 815 Error 01:10	Electronics module failure.
Designjet 500, 510, 800, 815 Error 01:11	Electronics module fan failure.
Designjet 500, 510, 800, 815 Error 01:12	EEROM not configured correctly.
Designjet 500, 510, 800, 815 Error 01:13	Electronics module failure.
Designjet 500, 510, 800, 815 Error 02:10	Carriage failure.
Designjet 500, 510, 800, 815 Error 02:13	Carriage failure.
Designjet 500, 510, 800, 815 Error 03:10	Power supply failure.
Designjet 500, 510, 800, 815 Error 04:11	LAN card not detected.
Designjet 500, 510, 800, 815 Error 05:09	Formatter or HP GL/2 card not detected.
Designjet 500, 510, 800, 815 Error 05:10	Formatter not detected.
Designjet 500, 510, 800, 815 Error 05:11	Formatter not detected.
Designjet 500, 510, 800, 815 Error 06:03	Formatter hard drive not functioning.
Designjet 500, 510, 800, 815 Error 08:11	Front panel not detected.
Designjet 500, 510, 800, 815 Error 11:11	Trailing cable defective.
Designjet 500, 510, 800, 815 Error 11:13	Printhead voltage: Possible trailing cable or carriage defective.
Designjet 500, 510, 800, 815 Error 12:11	A short detected in the Carriage Assembly.
Designjet 500, 510, 800, 815 Error 21:10	Service station failure.

Designjet 500, 510, 800, 815 Error 21:11	Service Station/Aerosol Fan cannot be detected or the Service Station is badly adjusted.
Designjet 500, 510, 800, 815 Error 22:10	Ensure all inks are genuine HP or possible Ink supply station failure.
Designjet 500, 510, 800, 815 Error 41:10	Paper axis (X-Axis) motor failure.
Designjet 500, 510, 800, 815 Error 41:13	Paper axis motor encoder failure.
Designjet 500, 510, 800, 815 Error 42:10	Scan axis (Y-Axis) motor failure.
Designjet 500, 510, 800, 815 Error 43:10	Vacuum fan failure.
Designjet 500, 510, 800, 815 Error 43:11	Vacuum fan not detected.
Designjet 500, 510, 800, 815 Error 56:10	Drive roller encoder sensor failure.
Designjet 500, 510, 800, 815 Error 56:13	Drive roller encoder sensor failure.
Designjet 500, 510, 800, 815 Error 61:04	Firmware error, attempt to resolve by firmware upgrade.
Designjet 500, 510, 800, 815 Error 61:05	Communication problem, try new driver and different connection method.
Designjet 500, 510, 800, 815 Error 62:03	Parallel port communication error, call us to discuss.
Designjet 500, 510, 800, 815 Error 63:03	LAN card communication error, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 64:03	USB port communication error, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 64:04	USB port communication error, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 65:03	Communication error, attempt firmware upgrade / driver upgrade.
Designjet 500, 510, 800, 815 Error 71:04	Formatter issue, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 71:06	Out of memory, request quote for memory upgrade.
Designjet 500, 510, 800, 815 Error 72:04	Scan axis firmware error, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 73:04	Servo error, Possible new electronics module.
Designjet 500, 510, 800, 815 Error 79:04	Firmware error, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 81:01	Paper axis shutdown, possible defective encoder disk.
Designjet 500, 510, 800, 815 Error 81:11	Paper axis shutdown, possible defective encoder disk.
Designjet 500, 510, 800, 815 Error 85:10	Paper axis encoder error, possible defective encoder/sensor.
Designjet 500, 510, 800, 815 Error 86:01	Carriage-Axis shutdown.
Designjet 500, 510, 800, 815 Error 86:11	Carriage-Axis shutdown (during the Carriage Movement test).
Designjet 500, 510, 800, 815 Error 86:13	Carriage axis shutdown, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 87:13	Possible defective carriage assembly.
Designjet 500, 510, 800, 815 Error 93:10	Ink system failure, check inks are ok and genuine HP, possible tubes assy.

SAN BERNARDINO COUNTY

Adelanto, CA.
Alta Loma, CA.
Amboy, CA.
Angelus Oaks, CA.
Apple Valley, CA.
Baker, CA.
Barstow, CA.
Big Bear City, CA.
Big Bear Lake, CA.
Big River, CA.
Bloomington, CA.
Blue Jay, CA.
Bryn Mawr, CA.

Cadiz, CA.
Cedar Glen, CA.
Cedarpines Park, CA.
Chino, CA. designjet repair
Chino Hills, CA.
Cima, CA.
Colton, CA.
Crest Park, CA.
Crestline, CA.
Daggett, CA.
Devore Heights, CA.
Earp, CA.
Essex, CA.

Etiwanda, CA.
Fawnskin, CA.
Fontana, CA.
Forest Falls, CA.
Fort Irwin, CA.
Grand Terrace, CA.
Green Valley Lake, CA.
Guasti, CA.
Helendale, CA.
Hesperia, CA.
Highland, CA.
Hinkley, CA.
Joshua Tree, CA.

Lake Arrowhead, CA.
Landers, CA.
Loma Linda, CA.
Lucerne Valley, CA.
Lytle Creek, CA.
Mentone, CA.
Montclair, CA
Morongo Valley, CA.
Mountain Pass, CA.
Needles, CA.
Newberry Springs, CA.
Oak Glen, CA.
Oak Hills, CA.

Ontario, CA.designjet repair
Oro Grande, CA.
Parker Dam, CA.
Patton, CA.
Phelan, CA.
Pinon Hills, CA.
Pioneertown, CA.
Rancho Cucamonga, CA.designjet repair
Redlands, CA.
Rialto, CA.
Rimforest, CA.
Running Springs, CA.
San Bernardino, CA.

Skyforest, CA.
Spring Valley Lake, CA.
Sugarloaf, CA.
Trona, CA.
Twentynine Palms, CA.
Twin Peaks, CA.
Upland, CA.
Victorville, CA
Wrightwood, CA
Yermo, CA.
Yucaipa, CA.
Yucca Valley, CA.

RIVERSIDE COUNTY

Aguanga, CA.
Anza, CA.
Banning, CA.
Beaumont, CA.
Bermuda Dunes, CA.
Blythe, CA.
Cabazon, CA.
Calimesa, CA.
Canyon Lake, CA.
Cathedral City, CA.

Cherry Valley, CA.
Chiriaco Summit, CA.
Coachella, CA.
Corona, CA.
Desert Center, CA.
Desert Hot Springs, CA.
Hemet, CA.
Homeland, CA.
Idyllwild, CA.
Indian Wells, CA.

Indio, CA.
La Quinta, CA.
Lake Elsinore, CA.
Mecca, CA.
Menifee, CA.
Mira Loma, CA.
Moreno Valley, CA.
Mountain Center, CA.
Murrieta, CA.
Norco, CA.

North Palm Springs, CA.
Nuevo, CA.
Palm Desert, CA.
Palm Springs, CA.
Perris, CA.
Pine Cove, CA.
Quail Valley, CA.
Rancho Mirage, CA.
Riverside, CA.
Romoland, CA.

Rubidoux, CA.
San Jacinto, CA.
Sky Valley, CA.
Sun City, CA.
Temecula, CA.
Thermal, CA.
Thousand Palms, CA.
Wildomar, CA.
Winchester, CA.

ORANGE COUNTY

Aliso Viejo, CA.
Anaheim, CA.
Anaheim Hills, CA.
Atwood, CA.
Brea, CA.
Buena Park, CA.
Capistrano Beach, CA.
Corona del Mar, CA.
Costa Mesa, CA.
Coto de Caza, CA.

Cypress, CA.
Dana Point, CA.
El Toro, CA.
Foothill Ranch, CA.
Fountain Valley, CA.
Fullerton, CA.
Garden Grove, CA.
Huntington Beach, CA.
Irvine, CA.
La Habra, CA.

La Palma, CA.
Ladera Ranch, CA.
Laguna Beach, CA.
Laguna Hills, CA.
Laguna Niguel, CA.
Laguna Woods, CA.
Lake Forest, CA.
Los Alamitos, CA.
Midway City, CA.
Mission Viejo, CA.

Monarch Beach, CA.
Newport Beach, CA.
Orange, CA.
Placentia, CA.
Rancho Santa Margarita, CA.
San Clemente, CA.
San Juan Capistrano, CA.
Santa Ana, CA.
Santa Ana Heights, CA.

Seal Beach, CA.
Silverado, CA.
South Laguna, CA.
Stanton, CA.
Sunset Beach, CA.
Surfside, CA.
Trabuco Canyon, CA.
Tustin, CA.
Villa Park, CA.
Westminster, CA.
Yorba Linda, CA.

LOS ANGELES COUNTY

Acton, CA.
Agoura, CA.
Agoura Hills, CA.
Agua Dulce, CA.
Alahambra, CA.
Altadena, CA.
Arcadia, CA.
Arleta, CA.
Artesia, CA.
Avalon, CA.
Azusa, CA.
Baldwin Park, CA.
Bassett, CA.
Bel Air, CA.
Bell, CA.
Bell Canyon, CA.
Bell Gardens, CA.
Bell Flower, CA.
Bellmont Shore, CA.
Beverly Hills, CA.
Bradbury, CA.
Brentwood, CA.
Burbank, CA.
Calabasas, CA.
Canoga Park, CA.
Canyon Country, CA.
Carson, CA.
Castaic, Ca.

Century City, CA.
Cerritos, CA.
Chatsworth, CA.
City of Commerce, CA.
City of Industry, CA.
Claremont, CA.
Cole, CA.
Commerce, CA.
Compton, CA.
Covina, CA.
Cudahy, CA.
Culver City, CA.
Diamond Bar, CA.
Downey, CA.
Duarte, CA.
Eagle Rock, CA.
East Los Angeles, CA.
El Monte, CA.
El Segundo, CA.
Elizabeth Lake, CA.
Encino, CA.
Gardena, CA.
Glendale, CA.
Glendora, CA.
Granada Hills, CA.
Hacienda Heights, CA.
Harbor City, CA.
Hawaiian Gardens, CA.

Hawthorne, CA.
Hazard, CA.
Hermosa Beach, CA.
Hidden Hills, CA.
Hollywood, CA.
Huntington Park, CA.
Inglewood, CA.
Irwindale, CA.
La Canada, CA.
La Canada Flintridge, CA.
La Cresenta, CA.
La Mirada, CA.
La Puente, CA.
La Verne, CA.
Lake Hughes, CA.
Lake Los Angeles, CA.
Lake View Terrace, CA.
Lakewood, CA.
Lancaster, CA.
Lawndale, CA.
Lennox, CA.
Leona Valley, CA.
Littlerock, CA.
Llano, Ca.
Lomita, CA.
Long Beach, CA.
Los Angeles, CA.
Los Nietos, CA.

Lynwood, Ca.
Malibu, CA.
Manhattan Beach, CA.
Mar Vista. CA.
Marina del Rey, CA.
Maywood, CA.
Mission Hills, CA.
Monrovia, CA.
Montebello, CA.
Monterrey Park, CA.
Montrose, CA.
Mount Baldy, CA.
Mount Wilson, CA.
Newhall, CA.
North Hills, CA.
North Hollywood, CA.
Northridge, CA.
Norwalk, CA.
Oak Park, CA.
Pacific Palisades, CA.
Pacoima, CA.
Palmdale, CA.
Palos Verdes Estates, CA.
Panorama City, CA.
Paramount, CA.
Pasadena, Ca.
Pearblossom, CA.
Pico Rivera, CA.

Playa del Rey, CA.
Pomona, CA.
Porter Ranch, CA.
Quartz Hill, CA.
Rancho Dominguez, CA.
Rancho Palos Verdes, CA.
Redondo Beach, CA.
Reseda, CA.
Rolling Hills, CA.
Rolling Hills Estates, CA.
Rosemead, CA.
Rowland Heights, CA.
San Dimas, CA.
San Fernando, CA.
San Gabriel, CA.
San Marino, CA.
San Pedro, Ca.
Santa Clarita, CA.
Santa Fe Springs, CA.
Santa Monica, CA.
Saugus, CA.
Sepulveda, CA.
Shadow Hills, CA.
Sherman Oaks, CA.
Sierra Madre, CA.
Signal Hill, CA.
South El Monte, CA.
South Gate, CA.

South Pasadena, CA.
Studio City, CA.
Sun Valley, CA.
Sunland, CA.
Sylmar, CA.
Tarzana, CA.
Temple City, CA.
Terminal Island, CA.
Toluca Lake, CA.
Topanga, CA.
Torrance, CA.
Tujunga, CA.
Universal City, CA.
Val Verde, CA.
Valencia, CA.
Valley Village, CA.
Valyermo, CA.
Van Nuys, CA.
Venice, CA.
Verdugo City, CA.
Vernon, CA.
Walnut, CA.
West Covina, CA.
West Hills, CA.
West Hollywood, CA.
Westchester, CA.
Westwood, CA.
Whittier, CA.
Wilmington, CA.
Winnetka, CA.
Woodland Hills, CA.