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HP DesignJet 500 | 510 Repair Los Angeles | Orange County | Riverside County | San Bernardino County

Maintain your printer in optimal condition  for best performance

At Onsite Printer Services we know that printer downtime is simply not an option. To avoid such situation, you need

to make sure your HP Designjet printer is maintained in the best possible shape to ensure business critical performance.

Service description

HP Preventive Maintenance Service is a comprehensive, single-event support solution that

helps reduce equipment downtime and maintain the quality of printed and scanned images.

The preventive assistance is performed by an HP-trained technician in a single visit, upon your

request. It includes a comprehensive check of the printer’s functions and parts, verification

of self-test and printing, cleaning of the exterior and interior parts, recommendations for

preemptive replacement of worn-out parts, and installation of applicable engineering

improvements and firmware as needed.

HP Preventive Maintenance Service includes:

Cleaning and performance

• Removal of debris such as paper dust and ink residues from within the print mechanism

• Cleaning of the printer case parts

• Cleaning of the paper path

• Recommendations for the replacement of standard wear-and-tear components

Firmware

• Check firmware and install upgrades as needed

Benefits for your business

• Impressive results: Fast, efficient, cost‑effective, single-event preventive maintenance

conserves your staff resources and time for other important functions.

• Minimum disruption: HP-authorized technicians are trained to help keep preventive

maintenance activities from impacting your business operations.

• Quality performance: An HP-authorized technician makes sure your printer is clean,

maintained and updated, ready for continued effective operation

HP DESIGNJET 500/510/800 ERROR CODES

Error-Code                                                 Description
Designjet 500, 510, 800, 815 Error 01:10Electronics module failure.
Designjet 500, 510, 800, 815 Error 01:11Electronics module fan failure.
Designjet 500, 510, 800, 815 Error 01:12EEROM not configured correctly.
Designjet 500, 510, 800, 815 Error 01:13Electronics module failure.
Designjet 500, 510, 800, 815 Error 02:10Carriage failure.

Designjet 500, 510, 800, 815 Error 02:13Carriage failure.
Designjet 500, 510, 800, 815 Error 03:10Power supply failure.
Designjet 500, 510, 800, 815 Error 04:11LAN card not detected.
Designjet 500, 510, 800, 815 Error 05:09Formatter or HP GL/2 card not detected.
Designjet 500, 510, 800, 815 Error 05:10Formatter not detected.
Designjet 500, 510, 800, 815 Error 05:11Formatter not detected.
Designjet 500, 510, 800, 815 Error 06:03Formatter hard drive not functioning.
Designjet 500, 510, 800, 815 Error 08:11Front panel not detected.
Designjet 500, 510, 800, 815 Error 11:11Trailing cable defective.
Designjet 500, 510, 800, 815 Error 11:13Printhead voltage: Possible trailing cable or carriage defective.
Designjet 500, 510, 800, 815 Error 12:11A short detected in the Carriage Assembly.
Designjet 500, 510, 800, 815 Error 21:10Service station failure.
Designjet 500, 510, 800, 815 Error 21:11Service Station/Aerosol Fan cannot be detected or the Service Station is badly adjusted.
Designjet 500, 510, 800, 815 Error 22:10Ensure all inks are genuine HP or possible Ink supply station failure.
Designjet 500, 510, 800, 815 Error 41:10Paper axis (X-Axis) motor failure.
Designjet 500, 510, 800, 815 Error 41:13Paper axis motor encoder failure.
Designjet 500, 510, 800, 815 Error 42:10Scan axis (Y-Axis) motor failure.
Designjet 500, 510, 800, 815 Error 43:10Vacuum fan failure.
Designjet 500, 510, 800, 815 Error 43:11Vacuum fan not detected.
Designjet 500, 510, 800, 815 Error 56:10Drive roller encoder sensor failure.
Designjet 500, 510, 800, 815 Error 56:13Drive roller encoder sensor failure.
Designjet 500, 510, 800, 815 Error 61:04Firmware error, attempt to resolve by firmware upgrade.
Designjet 500, 510, 800, 815 Error 61:05Communication problem, try new driver and different connection method.
Designjet 500, 510, 800, 815 Error 62:03Parallel port communication error, call us to discuss.
Designjet 500, 510, 800, 815 Error 63:03LAN card communication error, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 64:03USB port communication error, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 64:04USB port communication error, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 65:03Communication error, attempt firmware upgrade / driver upgrade.
Designjet 500, 510, 800, 815 Error 71:04Formatter issue, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 71:06Out of memory, request quote for memory upgrade.
Designjet 500, 510, 800, 815 Error 72:04Scan axis firmware error, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 73:04Servo error, Possible new electronics module.
Designjet 500, 510, 800, 815 Error 79:04Firmware error, attempt firmware upgrade.


Designjet 500, 510, 800, 815 Error 81:01Paper axis shutdown, possible defective encoder disk.
Designjet 500, 510, 800, 815 Error 81:11Paper axis shutdown, possible defective encoder disk.
Designjet 500, 510, 800, 815 Error 85:10Paper axis encoder error, possible defective encoder/sensor.
Designjet 500, 510, 800, 815 Error 86:01Carriage-Axis shutdown.
Designjet 500, 510, 800, 815 Error 86:11Carriage-Axis shutdown (during the Carriage Movement test).
Designjet 500, 510, 800, 815 Error 86:13Carriage axis shutdown, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 87:13Possible defective carriage assembly.
Designjet 500, 510, 800, 815 Error 93:10Ink system failure, check inks are ok and genuine HP, possible tubes assy.

SAN BERNARDINO COUNTY

  • Adelanto, CA.
  • Alta Loma, CA.
  • Amboy, CA.
  • Angelus Oaks, CA.
  • Apple Valley, CA.
  • Baker, CA.
  • Barstow, CA.
  • Big Bear City, CA.
  • Big Bear Lake, CA.
  • Big River, CA.
  • Bloomington, CA.
  • Blue Jay, CA.
  • Bryn Mawr, CA.
  • Cadiz, CA.
  • Cedar Glen, CA.
  • Cedarpines Park, CA.
  • Chino, CA. designjet repair
  • Chino Hills, CA.
  • Cima, CA.
  • Colton, CA.
  • Crest Park, CA.
  • Crestline, CA.
  • Daggett, CA.
  • Devore Heights, CA.
  • Earp, CA.
  • Essex, CA.
  • Etiwanda, CA.
  • Fawnskin, CA.
  • Fontana, CA.
  • Forest Falls, CA.
  • Fort Irwin, CA.
  • Grand Terrace, CA.
  • Green Valley Lake, CA.
  • Guasti, CA.
  • Helendale, CA.
  • Hesperia, CA.
  • Highland, CA.
  • Hinkley, CA.
  • Joshua Tree, CA.
  • Lake Arrowhead, CA.
  • Landers, CA.
  • Loma Linda, CA.
  • Lucerne Valley, CA.
  • Lytle Creek, CA.
  • Mentone, CA.
  • Montclair, CA
  • Morongo Valley, CA.
  • Mountain Pass, CA.
  • Needles, CA.
  • Newberry Springs, CA.
  • Oak Glen, CA.
  • Oak Hills, CA.
  • Ontario, CA.designjet repair
  • Oro Grande, CA.
  • Parker Dam, CA.
  • Patton, CA.
  • Phelan, CA.
  • Pinon Hills, CA.
  • Pioneertown, CA.
  • Rancho Cucamonga, CA.designjet repair
  • Redlands, CA.
  • Rialto, CA.
  • Rimforest, CA.
  • Running Springs, CA.
  • San Bernardino, CA.
  • Skyforest, CA.
  • Spring Valley Lake, CA.
  • Sugarloaf, CA.
  • Trona, CA.
  • Twentynine Palms, CA.
  • Twin Peaks, CA.
  • Upland, CA.
  • Victorville, CA
  • Wrightwood, CA
  • Yermo, CA.
  • Yucaipa, CA.
  • Yucca Valley, CA.

RIVERSIDE COUNTY

  • Aguanga, CA.
  • Anza, CA.
  • Banning, CA.
  • Beaumont, CA.
  • Bermuda Dunes, CA.
  • Blythe, CA.
  • Cabazon, CA.
  • Calimesa, CA.
  • Canyon Lake, CA.
  • Cathedral City, CA.
  • Cherry Valley, CA.
  • Chiriaco Summit, CA.
  • Coachella, CA.
  • Corona, CA.
  • Desert Center, CA.
  • Desert Hot Springs, CA.
  • Hemet, CA.
  • Homeland, CA.
  • Idyllwild, CA.
  • Indian Wells, CA.
  • Indio, CA.
  • La Quinta, CA.
  • Lake Elsinore, CA.
  • Mecca, CA.
  • Menifee, CA.
  • Mira Loma, CA.
  • Moreno Valley, CA.
  • Mountain Center, CA.
  • Murrieta, CA.
  • Norco, CA.
  • North Palm Springs, CA.
  • Nuevo, CA.
  • Palm Desert, CA.
  • Palm Springs, CA.
  • Perris, CA.
  • Pine Cove, CA.
  • Quail Valley, CA.
  • Rancho Mirage, CA.
  • Riverside, CA.
  • Romoland, CA.
  • Rubidoux, CA.
  • San Jacinto, CA.
  • Sky Valley, CA.
  • Sun City, CA.
  • Temecula, CA.
  • Thermal, CA.
  • Thousand Palms, CA.
  • Wildomar, CA.
  • Winchester, CA.

ORANGE COUNTY

  • Aliso Viejo, CA.
  • Anaheim, CA.
  • Anaheim Hills, CA.
  • Atwood, CA.
  • Brea, CA.
  • Buena Park, CA.
  • Capistrano Beach, CA.
  • Corona del Mar, CA.
  • Costa Mesa, CA.
  • Coto de Caza, CA.
  • Cypress, CA.
  • Dana Point, CA.
  • El Toro, CA.
  • Foothill Ranch, CA.
  • Fountain Valley, CA.
  • Fullerton, CA.
  • Garden Grove, CA.
  • Huntington Beach, CA.
  • Irvine, CA.
  • La Habra, CA.
  • La Palma, CA.
  • Ladera Ranch, CA.
  • Laguna Beach, CA.
  • Laguna Hills, CA.
  • Laguna Niguel, CA.
  • Laguna Woods, CA.
  • Lake Forest, CA.
  • Los Alamitos, CA.
  • Midway City, CA.
  • Mission Viejo, CA.
  • Monarch Beach, CA.
  • Newport Beach, CA.
  • Orange, CA.
  • Placentia, CA.
  • Rancho Santa Margarita, CA.
  • San Clemente, CA.
  • San Juan Capistrano, CA.
  • Santa Ana, CA.
  • Santa Ana Heights, CA.
  • Seal Beach, CA.
  • Silverado, CA.
  • South Laguna, CA.
  • Stanton, CA.
  • Sunset Beach, CA.
  • Surfside, CA.
  • Trabuco Canyon, CA.
  • Tustin, CA.
  • Villa Park, CA.
  • Westminster, CA.
  • Yorba Linda, CA.

LOS ANGELES COUNTY

  • Acton, CA.
  • Agoura, CA.
  • Agoura Hills, CA.
  • Agua Dulce, CA.
  • Alahambra, CA.
  • Altadena, CA.
  • Arcadia, CA.
  • Arleta, CA.
  • Artesia, CA.
  • Avalon, CA.
  • Azusa, CA.
  • Baldwin Park, CA.
  • Bassett, CA.
  • Bel Air, CA.
  • Bell, CA.
  • Bell Canyon, CA.
  • Bell Gardens, CA.
  • Bell Flower, CA.
  • Bellmont Shore, CA.
  • Beverly Hills, CA.
  • Bradbury, CA.
  • Brentwood, CA.
  • Burbank, CA.
  • Calabasas, CA.
  • Canoga Park, CA.
  • Canyon Country, CA.
  • Carson, CA.
  • Castaic, Ca.
  • Century City, CA.
  • Cerritos, CA.
  • Chatsworth, CA.
  • City of Commerce, CA.
  • City of Industry, CA.
  • Claremont, CA.
  • Cole, CA.
  • Commerce, CA.
  • Compton, CA.
  • Covina, CA.
  • Cudahy, CA.
  • Culver City, CA.
  • Diamond Bar, CA.
  • Downey, CA.
  • Duarte, CA.
  • Eagle Rock, CA.
  • East Los Angeles, CA.
  • El Monte, CA.
  • El Segundo, CA.
  • Elizabeth Lake, CA.
  • Encino, CA.
  • Gardena, CA.
  • Glendale, CA.
  • Glendora, CA.
  • Granada Hills, CA.
  • Hacienda Heights, CA.
  • Harbor City, CA.
  • Hawaiian Gardens, CA.
  • Hawthorne, CA.
  • Hazard, CA.
  • Hermosa Beach, CA.
  • Hidden Hills, CA.
  • Hollywood, CA.
  • Huntington Park, CA.
  • Inglewood, CA.
  • Irwindale, CA.
  • La Canada, CA.
  • La Canada Flintridge, CA.
  • La Cresenta, CA.
  • La Mirada, CA.
  • La Puente, CA.
  • La Verne, CA.
  • Lake Hughes, CA.
  • Lake Los Angeles, CA.
  • Lake View Terrace, CA.
  • Lakewood, CA.
  • Lancaster, CA.
  • Lawndale, CA.
  • Lennox, CA.
  • Leona Valley, CA.
  • Littlerock, CA.
  • Llano, Ca.
  • Lomita, CA.
  • Long Beach, CA.
  • Los Angeles, CA.
  • Los Nietos, CA.
  • Lynwood, Ca.
  • Malibu, CA.
  • Manhattan Beach, CA.
  • Mar Vista. CA.
  • Marina del Rey, CA.
  • Maywood, CA.
  • Mission Hills, CA.
  • Monrovia, CA.
  • Montebello, CA.
  • Monterrey Park, CA.
  • Montrose, CA.
  • Mount Baldy, CA.
  • Mount Wilson, CA.
  • Newhall, CA.
  • North Hills, CA.
  • North Hollywood, CA.
  • Northridge, CA.
  • Norwalk, CA.
  • Oak Park, CA.
  • Pacific Palisades, CA.
  • Pacoima, CA.
  • Palmdale, CA.
  • Palos Verdes Estates, CA.
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  • Paramount, CA.
  • Pasadena, Ca.
  • Pearblossom, CA.
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  • Pomona, CA.
  • Porter Ranch, CA.
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  • Rancho Dominguez, CA.
  • Rancho Palos Verdes, CA.
  • Redondo Beach, CA.
  • Reseda, CA.
  • Rolling Hills, CA.
  • Rolling Hills Estates, CA.
  • Rosemead, CA.
  • Rowland Heights, CA.
  • San Dimas, CA.
  • San Fernando, CA.
  • San Gabriel, CA.
  • San Marino, CA.
  • San Pedro, Ca.
  • Santa Clarita, CA.
  • Santa Fe Springs, CA.
  • Santa Monica, CA.
  • Saugus, CA.
  • Sepulveda, CA.
  • Shadow Hills, CA.
  • Sherman Oaks, CA.
  • Sierra Madre, CA.
  • Signal Hill, CA.
  • South El Monte, CA.
  • South Gate, CA.
  • South Pasadena, CA.
  • Studio City, CA.
  • Sun Valley, CA.
  • Sunland, CA.
  • Sylmar, CA.
  • Tarzana, CA.
  • Temple City, CA.
  • Terminal Island, CA.
  • Toluca Lake, CA.
  • Topanga, CA.
  • Torrance, CA.
  • Tujunga, CA.
  • Universal City, CA.
  • Val Verde, CA.
  • Valencia, CA.
  • Valley Village, CA.
  • Valyermo, CA.
  • Van Nuys, CA.
  • Venice, CA.
  • Verdugo City, CA.
  • Vernon, CA.
  • Walnut, CA.
  • West Covina, CA.
  • West Hills, CA.
  • West Hollywood, CA.
  • Westchester, CA.
  • Westwood, CA.
  • Whittier, CA.
  • Wilmington, CA.
  • Winnetka, CA.
  • Woodland Hills, CA.