Error Codes

HP DESIGNJET 500/510/800 ERROR CODES

Error-Code Description
Designjet 500, 510, 800, 815 Error 01:10Electronics module failure.
Designjet 500, 510, 800, 815 Error 01:11Electronics module fan failure.
Designjet 500, 510, 800, 815 Error 01:12EEROM not configured correctly.
Designjet 500, 510, 800, 815 Error 01:13Electronics module failure.
Designjet 500, 510, 800, 815 Error 02:10Carriage failure.
Designjet 500, 510, 800, 815 Error 02:13Carriage failure.
Designjet 500, 510, 800, 815 Error 03:10Power supply failure.
Designjet 500, 510, 800, 815 Error 04:11LAN card not detected.
Designjet 500, 510, 800, 815 Error 05:09Formatter or HP GL/2 card not detected.
Designjet 500, 510, 800, 815 Error 05:10Formatter not detected.
Designjet 500, 510, 800, 815 Error 05:11Formatter not detected.
Designjet 500, 510, 800, 815 Error 06:03Formatter hard drive not functioning.
Designjet 500, 510, 800, 815 Error 08:11Front panel not detected.
Designjet 500, 510, 800, 815 Error 11:11Trailing cable defective.
Designjet 500, 510, 800, 815 Error 11:13Printhead voltage: Possible trailing cable or carriage defective.
Designjet 500, 510, 800, 815 Error 12:11A short detected in the Carriage Assembly.
Designjet 500, 510, 800, 815 Error 21:10Service station failure.
Designjet 500, 510, 800, 815 Error 21:11Service Station/Aerosol Fan cannot be detected or the Service Station is badly adjusted.
Designjet 500, 510, 800, 815 Error 22:10Ensure all inks are genuine HP or possible Ink supply station failure.
Designjet 500, 510, 800, 815 Error 41:10Paper axis (X-Axis) motor failure.
Designjet 500, 510, 800, 815 Error 41:13Paper axis motor encoder failure.
Designjet 500, 510, 800, 815 Error 42:10Scan axis (Y-Axis) motor failure.
Designjet 500, 510, 800, 815 Error 43:10Vacuum fan failure.
Designjet 500, 510, 800, 815 Error 43:11Vacuum fan not detected.
Designjet 500, 510, 800, 815 Error 56:10Drive roller encoder sensor failure.
Designjet 500, 510, 800, 815 Error 56:13Drive roller encoder sensor failure.
Designjet 500, 510, 800, 815 Error 61:04Firmware error, attempt to resolve by firmware upgrade.
Designjet 500, 510, 800, 815 Error 61:05Communication problem, try new driver and different connection method.
Designjet 500, 510, 800, 815 Error 62:03Parallel port communication error, call us to discuss.
Designjet 500, 510, 800, 815 Error 63:03LAN card communication error, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 64:03USB port communication error, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 64:04USB port communication error, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 65:03Communication error, attempt firmware upgrade / driver upgrade.
Designjet 500, 510, 800, 815 Error 71:04Formatter issue, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 71:06Out of memory, request quote for memory upgrade.
Designjet 500, 510, 800, 815 Error 72:04Scan axis firmware error, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 73:04Servo error, Possible new electronics module.
Designjet 500, 510, 800, 815 Error 79:04Firmware error, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 81:01Paper axis shutdown, possible defective encoder disk.
Designjet 500, 510, 800, 815 Error 81:11Paper axis shutdown, possible defective encoder disk.
Designjet 500, 510, 800, 815 Error 85:10Paper axis encoder error, possible defective encoder/sensor.
Designjet 500, 510, 800, 815 Error 86:01Carriage-Axis shutdown.
Designjet 500, 510, 800, 815 Error 86:11Carriage-Axis shutdown (during the Carriage Movement test).
Designjet 500, 510, 800, 815 Error 86:13Carriage axis shutdown, attempt firmware upgrade.
Designjet 500, 510, 800, 815 Error 87:13Possible defective carriage assembly.
Designjet 500, 510, 800, 815 Error 93:10Ink system failure, check inks are ok and genuine HP, possible tubes assy.

HP Designjet T920, T930, T1500, T2500, T3500

Error-Code Description / Recommendation
Designjet T920, T930, T1500, T2500, T3500 error 01.0:10Problem with the engine PCA.
Designjet T920, T930, T1500, T2500, T3500 error 01.1:10Error in the engine PCA.
Designjet T920, T930, T1500, T2500, T3500 error 01.2:10Problem with the backup NVM.
Designjet T920, T930, T1500, T2500, T3500 error 01.7:10Communication errors between engine PCA and formatter.
Designjet T920, T930, T1500, T2500, T3500 error 02.1:10Problem with the carriage PCA.
Designjet T920, T930, T1500, T2500, T3500 error 03.2:10Problem with the E-Box cooling fans.
Designjet T920, T930, T1500, T2500, T3500 error 03:10Problem with the power supply unit.
Designjet T920, T930, T1500, T2500, T3500 error 05.1:10Problems with the formatter FAN.
Designjet T920, T930, T1500, T2500, T3500 error 05.4:10BIOS data corrupted in formatter.
Designjet T920, T930, T1500, T2500, T3500 error 05.5:10Action: Update the printer's BIOS.
Designjet T920, T930, T1500, T2500, T3500 error 05.7:10Synchronization problems between control panel and formatter.
Designjet T920, T930, T1500, T2500, T3500 error 06:03, 06:10Problems with NVM in hard disk.
Designjet T920, T930, T1500, T2500, T3500 error 06.1:10Hard disk not detected.
Designjet T920, T930, T1500, T2500, T3500 error 06.2:10Hard disk cannot be unlocked.
Designjet T920, T930, T1500, T2500, T3500 error06.3:10Hard disk is corrupted.
Designjet T920, T930, T1500, T2500, T3500 error 08:04Communication lost between front panel and formatter. Action: Restart the printer. If the problem persists, update the printer's firmware. See Update the firmware.
Designjet T920, T930, T1500, T2500, T3500 error 08:08A front panel icon does not work. Action: Retry the operation that you were attempting. If it fails again, restart the printer. If the problem persists, update the printer's firmware. See Update the firmware.
Designjet T920, T930, T1500, T2500, T3500 error 08:10Problems detected in the front panel Hardware.
Designjet T920, T930, T1500, T2500, T3500 error 08:11Communication lost between front panel and printer.
Designjet T920, T930, T1500, T2500, T3500 error 09:01Media jam in Scanner.
Designjet T920, T930, T1500, T2500, T3500 error09:01:10Scanner Motor is failing.
Designjet T920, T930, T1500, T2500, T3500 error 09:02Scanner not calibrated.
Designjet T920, T930, T1500, T2500, T3500 error 09:02:10CIS A Element is failing.
Designjet T920, T930, T1500, T2500, T3500 error 09:03File I/O Error.
Designjet T920, T930, T1500, T2500, T3500 error 09:03:10CIS B Element is failing.
Designjet T920, T930, T1500, T2500, T3500 error 09:04Library failed to load.
Designjet T920, T930, T1500, T2500, T3500 error 09:04:10CIS C Element is failing.
Designjet T920, T930, T1500, T2500, T3500 error 09:05:10CIS D Element is failing.
Designjet T920, T930, T1500, T2500, T3500 error 09:06:10CIS E Element is failing.
Designjet T920, T930, T1500, T2500, T3500 error 09:08:11Power cable of the Scanner is failing.
Designjet T920, T930, T1500, T2500, T3500 error 09:09:11USB cable of the Scanner is failing.
Designjet T920, T930, T1500, T2500, T3500 error 09:10:04Scanner is in SAFE MODE.
Designjet T920, T930, T1500, T2500, T3500 error 09:10:10Scanner Controller Board (SCU) is failing.
Designjet T920, T930, T1500, T2500, T3500 error 11:10Trailing cable does not seem to be detected.
Designjet T920, T930, T1500, T2500, T3500 error 21.2:13Failure moving service station.
Designjet T920, T930, T1500, T2500, T3500 error 21:13Problem with the Service Station motor.
Designjet T920, T930, T1500, T2500, T3500 error 22.0:00Service-station-side ink supply station error.
Designjet T920, T930, T1500, T2500, T3500 error 22.1:00Front-panel-side ink supply station error.
Designjet T920, T930, T1500, T2500, T3500 error 24:10Error detected in ink tube system.
Designjet T920, T930, T1500, T2500, T3500 error 26:01Ink supply error found during IDS diagnostic test.
Designjet T920, T930, T1500, T2500, T3500 error 27:01Too many nozzles out detected.
Designjet T920, T930, T1500, T2500, T3500 error 39.1:01Roll 1 has been unexpectedly unloaded. Action: Reload the roll.
Designjet T920, T930, T1500, T2500, T3500 error 39.2:01Roll 2 has been unexpectedly unloaded. Action: Reload the roll.
Designjet T920, T930, T1500, T2500, T3500 error 39.11:01Media unloaded.
Designjet T920, T930, T1500, T2500, T3500 error 39.12:01Media unloaded.
Designjet T920, T930, T1500, T2500, T3500 error 41:03Electrical problem (fault, current limit, overheating) in paper-axis motor.
Designjet T920, T930, T1500, T2500, T3500 error 42:03Electrical problem (fault, current limit, overheating) in scan-axis motor.
Designjet T920, T930, T1500, T2500, T3500 error 45.1:03, 45.1:10Error in the rewinder 1 system (upper rewinder).
Designjet T920, T930, T1500, T2500, T3500 error 45.2:03, 45.2:10Error in the rewinder 2 system (lower rewinder).
Designjet T920, T930, T1500, T2500, T3500 error 41:03Electrical problem (fault, current limit, overheating) in paper-axis motor.
Designjet T920, T930, T1500, T2500, T3500 error 46.1:10Error in the upper pump of the PHA blowing system.
Designjet T920, T930, T1500, T2500, T3500 error 46.2:10Error in the lower pump of the PHA blowing system.
Designjet T920, T930, T1500, T2500, T3500 error 47:03, 47:10Starwheel motor error.
Designjet T920, T930, T1500, T2500, T3500 error 47.5:10Problem at the starwheel lifter motor end of the travel sensor.
Designjet T920, T930, T1500, T2500, T3500 error 48:00PRS Actuator system failure.
Designjet T920, T930, T1500, T2500, T3500 error 52:10Drop detector failure.
Designjet T920, T930, T1500, T2500, T3500 error 54.4:03Pinchwheel lifter motor error.
Designjet T920, T930, T1500, T2500, T3500 error 55:10Cannot access the line sensor EEPROM.
Designjet T920, T930, T1500, T2500, T3500 error 56:01Drive roller analog encoder homing failed.
Designjet T920, T930, T1500, T2500, T3500 error 59.1:09Two electrical parts have been replaced at the same time.
Designjet T920, T930, T1500, T2500, T3500 error 59.2:00An unsupported or reused part has been installed.
Designjet T920, T930, T1500, T2500, T3500 error 59.3:10Wrong information stored on CryptoAsic.
Designjet T920, T930, T1500, T2500, T3500 error 59.4:10CryptoAsic failure.
Designjet T920, T930, T1500, T2500, T3500 error 59.5:19CryptoAsic type mismatch.
Designjet T920, T930, T1500, T2500, T3500 error 59.6:19Printer serial number mismatch.
Designjet T920, T930, T1500, T2500, T3500 error 59.7:14CryptoAsic generic error.
Designjet T920, T930, T1500, T2500, T3500 error 60.1:11Initialization error (cannot read RFID tag).
Designjet T920, T930, T1500, T2500, T3500 error 60.2:17Initialization error (RFID has incorrect data).
Designjet T920, T930, T1500, T2500, T3500 error 61:01Incorrect or unsupported file format. The file format is wrong and the printer cannot process the job. Action: • Turn off the printer using the Power button at the front. • Turn off the power switch at the rear. • Disconnect the power cord. • Reconnect the power cord and turn on the printer. • Send the same job to the printer again. • Ensure that the printer’s firmware is up to date. See Update the firmware.
Designjet T920, T930, T1500, T2500, T3500 error 61:04.1PostScript fonts seem to be missing. Action: Update your printer's firmware. See Update the firmware.
Designjet T920, T930, T1500, T2500, T3500 error 61:04.2Unknown PostScript ID sent to printer. Action: Update your printer's firmware. See Update the firmware.
Designjet T920, T930, T1500, T2500, T3500 error 61:0861:08 Incorrect paper type specified in job. Action: Resend the job.
Designjet T920, T930, T1500, T2500, T3500 error 61:08.1The job cannot be printed because it is password-protected.
Designjet T920, T930, T1500, T2500, T3500 error 61:08.2The job cannot be printed because it contains errors. Action: Resend the job from the Embedded Web Server.
Designjet T920, T930, T1500, T2500, T3500 error 61:09Unexpected end of job. Action: Resend the job.
Designjet T920, T930, T1500, T2500, T3500 error 61:10Job timed out.
Designjet T920, T930, T1500, T2500, T3500 error 63:04Network interface error.
Designjet T920, T930, T1500, T2500, T3500 error 63:10Network interface error. Action: • Turn off the printer using the Power button at the front. • Turn off the power switch at the rear. • Disconnect the power cord. • Reconnect the power cord and turn on the printer. • Check that the network cable is correctly connected. • Ensure that the printer’s firmware is up to date. See Update the firmware.
Designjet T920, T930, T1500, T2500, T3500 error 63:20A potential problem has been detected in the network interface. Action: • Turn off the printer using the Power button at the front. • Turn off the power switch at the rear. • Disconnect the power cord. • Reconnect the power cord and turn on the printer. • Send the same job to the printer again. • Ensure that the printer’s firmware is up to date. See Update the firmware.
Designjet T920, T930, T1500, T2500, T3500 error 71.03Out of memory. To avoid this, in the HP-GL/2 driver select the Advanced tab and then Send job as a bitmap.
Designjet T920, T930, T1500, T2500, T3500 error 71.08Insufficient display list.
Designjet T920, T930, T1500, T2500, T3500 error 72.02A service calibration should be performed.
Designjet T920, T930, T1500, T2500, T3500 error 74.01An error occurred when loading the firmware update file. Action: • Turn off the printer using the Power button at the front. • Turn off the power switch at the rear. • Disconnect the power cord. • Reconnect the power cord and turn on the printer. • Reload the firmware update file into the printer. See Update the firmware.
Designjet T920, T930, T1500, T2500, T3500 error 74.1:04Error uploading paper preset. Action: Try the firmware update again. Do not try to use your computer while the update is in progress.
Designjet T920, T930, T1500, T2500, T3500 error 74.8:04The firmware update has failed. Action: Your firmware file may be incorrect; try to download it again. See Update the firmware.
Designjet T920, T930, T1500, T2500, T3500 error 75.11:10Preventive maintenance 1 is recommended. Contact us.
Designjet T920, T930, T1500, T2500, T3500 error 75.21:10Preventive maintenance 2 is recommended. Contact us.
Designjet T920, T930, T1500, T2500, T3500 error 76:03The printer’s hard disk is full. Action: You may want to use Disk Wipe to free some space; see Disk Wipe.
Designjet T920, T930, T1500, T2500, T3500 error 78:08Borderless printing not possible; setting ignored. Action: Ensure that the loaded paper supports borderless printing.
Designjet T920, T930, T1500, T2500, T3500 error 78.1:04Paper settings area missing in paper settings file.
Designjet T920, T930, T1500, T2500, T3500 error 79:03, 79:04Generic firmware error. Action: Update the printer's firmware. See Update the firmware.
Designjet T920, T930, T1500, T2500, T3500 error 79.2:04Generic Operating System error.
Designjet T920, T930, T1500, T2500, T3500 error 80:03Stacker overdrive motor error.
Designjet T920, T930, T1500, T2500, T3500 error 81:01Paper servo shutdown, possible paper jam. Action: Open the printer window and make sure that there are no obstacles restricting the movement of the drive roller. If the paper has jammed, clear the obstruction by following the instructions in the front panel.
Designjet T920, T930, T1500, T2500, T3500 error 86:01Scan axis servo shutdown, possible paper jam. Action: Open the printer window and make sure that there are no obstacles restricting the movement of the printhead’s carriage. If the paper has jammed, clear the obstruction by following the instructions in the front panel.
Designjet T920, T930, T1500, T2500, T3500 error 87:01Problem reading the scan-axis encoder.
Designjet T920, T930, T1500, T2500, T3500 error 89:03Stacker ramps motor error.
Designjet T920, T930, T1500, T2500, T3500 error 90:03Diverter valves motor error.
Designjet T920, T930, T1500, T2500, T3500 error 93.0.n:10Ink pressure error in first test during in Printhead filling for color n.
Designjet T920, T930, T1500, T2500, T3500 error 93.1.n:10Temperature error in first spitting test during in Printhead filling for color n.
Designjet T920, T930, T1500, T2500, T3500 error 93.2.n:10Ink pressure error in second test during in Printhead filling for color n.
Designjet T920, T930, T1500, T2500, T3500 error 93.3.n:10Temperature error in second spitting test during in Printhead filling for color n.
Designjet T920, T930, T1500, T2500, T3500 error 94, 94.1Restart color calibration. See Color calibration.

HP Designjet T610, T620, T1100, T1120

Error-Code Description / Recommendation
Designjet T610, T620, T1100, T1120 error 01.0:YZHCI queue does not end after 2 seconds - problem with formatter and/or main board.
Designjet T610, T620, T1100, T1120 error 01.1:YZNVM backup: not found, read, write or read back error.
Designjet T610, T620, T1100, T1120 error 01.2:YZPrint mech PCA fault or NVM backup failure.
Designjet T610, T620, T1100, T1120 error 02.1:YZEncoder seems to be wrong. (Code YZ seems to be a more general error with the carriage.)
Designjet T610, T620, T1100, T1120 error 02.1:10Seems to fail reading pens voltage. (May need replacement of Carriage PCA, Trailing Cable or Main PCA)
Designjet T610, T620, T1100, T1120 error 02.2:YZProblem with the Carriage PCA.
Designjet T610, T620, T1100, T1120 error 03:YZProblem with Power Supply Unit.
Designjet T610, T620, T1100, T1120 error 05.1:YZCPU Fan is stopped or burnt.
Designjet T610, T620, T1100, T1120 error 06:YZMain NVM failure - not detected, read/write failed or read back error.
Designjet T610, T620, T1100, T1120 error 08:YZProblem with the Front Panel.
Designjet T610, T620, T1100, T1120 error 11:YZTrailing cable does not seem to be detected.
Designjet T610, T620, T1100, T1120 error 12.n:YZCarriage and PCA Main doesn't detect pens.
Designjet T610, T620, T1100, T1120 error 21:YZFail moving Service Station. (General error)
Designjet T610, T620, T1100, T1120 error 21:13Service Station is very dirty. (May be the Print Heads are more worse after cleaning as before.)
Designjet T610, T620, T1100, T1120 error 21.1:YZService Station servo shutdown.
Designjet T610, T620, T1100, T1120 error 22.0:YZISS left BPSO error. (Supplies 0, 1, 2)
Designjet T610, T620, T1100, T1120 error 22.1:YZISS left BPS1 error. (Supplies 3, 4, 5)
Designjet T610, T620, T1100, T1120 error 24:YZInk Setup failure (Ink Delivery System (IDS) Tubes purge failed.)
Designjet T610, T620, T1100, T1120 error 26.n:YZOrder of Ink Supplies incorrect.
Designjet T610, T620, T1100, T1120 error 27:YZAn error has occurred in Printhead detection.
Designjet T610, T620, T1100, T1120 error 29.n:YZAn error has occurred in Printhead detection.
Designjet T610, T620, T1100, T1120 error 31:YZAn error has been detected with the cutter.
Designjet T610, T620, T1100, T1120 error 38:YZAn error has been detected with the Media Output Tray.
Designjet T610, T620, T1100, T1120 error 41:YZElectrical fault or current limit in Media-Axis Motor.
Designjet T610, T620, T1100, T1120 error 41.1:YZElectrical fault or current limit in Media-Axis Motor.
Designjet T610, T620, T1100, T1120 error 42:YZElectrical fault or current limit in Scan-Axis Motor.
Designjet T610, T620, T1100, T1120 error 44:YZFan electrical fault, or not connected.
Designjet T610, T620, T1100, T1120 error 45:YZAn error with the Rewinder System has been detected.
Designjet T610, T620, T1100, T1120 error 47:YZStar wheels motor error.
Designjet T610, T620, T1100, T1120 error 48:YZPPS system failure.
Designjet T610, T620, T1100, T1120 error 51:YZWindow Sensor failure.
Designjet T610, T620, T1100, T1120 error 52:YZThe printer has detected a problem with the Drop Detector.
Designjet T610, T620, T1100, T1120 error 55:YZProblem with the Line Sensor. The printer has detected a failure to access Line Sensor EEPROM.
Designjet T610, T620, T1100, T1120 error 56:YZDrive roller analog encoder sensor fail or calibration failed.
Designjet T610, T620, T1100, T1120 error 58:YZThe Line Sensor of the printer is not functioning correctly. Either the line sensor shutter has failed to open, there is a failure to communicate with the Line Sensor, the Line Sensor is not calibrated correctly, or the firmware is not compatible with the Line Sensor.
Designjet T610, T620, T1100, T1120 error 61:YZThe file format is incorrect and the Printer cannot process the job.
Designjet T610, T620, T1100, T1120 error 62:YZPC Interface.
Designjet T610, T620, T1100, T1120 error 63:YZInput/Output problem through the Network Card.
Designjet T610, T620, T1100, T1120 error 64:YZInput/Output problem through the USB port.
Designjet T610, T620, T1100, T1120 error 65:YZMemory Driver Internal I/O error, I/O Socket Manager Internal I/O error.
Designjet T610, T620, T1100, T1120 error 66:YZCannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.
Designjet T610, T620, T1100, T1120 error 67:YZInput/Output problem through a Firewire Port.
Designjet T610, T620, T1100, T1120 error 68:YZLoss of engine counters tracking.
Designjet T610, T620, T1100, T1120 error 71:YZOut of memory failure.
Designjet T610, T620, T1100, T1120 error 71:19Default Serial Number found in the main and backup NVM. It seems that both the Print Mech PCA and Hard Disk Drive have been replaced together.
Designjet T610, T620, T1100, T1120 error 72:YZGeneric Firmware error.
Designjet T610, T620, T1100, T1120 error 73:YZServo Error.
Designjet T610, T620, T1100, T1120 error 74:YZError uploading firmware update file.
Designjet T610, T620, T1100, T1120 error 74.1:YZError uploading media profile update file.
Designjet T610, T620, T1100, T1120 error 75.1:YZPreventative maintenance Kit #1 counter active. (Scan Axis Components, Ink Supply Tubes, Trailing Cable, Carriage)
Designjet T610, T620, T1100, T1120 error 75.2:YZPreventative maintenance Kit #2 counter active.
Designjet T610, T620, T1100, T1120 error 75.3:YZPreventative maintenance Kit #3 counter active. (Cutter Assembly)
Designjet T610, T620, T1100, T1120 error 75.4:YZPreventative maintenance Kit #4 counter active.
Designjet T610, T620, T1100, T1120 error 76:YZHard disk drive is full.
Designjet T610, T620, T1100, T1120 error 77:YZWeb access application. the web server is not functioning correctly.
Designjet T610, T620, T1100, T1120 error 78:YZBorderless printing not possible. Setting ignored.
Designjet T610, T620, T1100, T1120 error 78:1:YZMedia settings area missing in media settings file.
Designjet T610, T620, T1100, T1120 error 79:YZGeneric Firmware error.
Designjet T610, T620, T1100, T1120 error 79.1:YZRecoverable firmware error that does not stop the printing process.
Designjet T610, T620, T1100, T1120 error 81:YZProblem with paper advance.
Designjet T610, T620, T1100, T1120 error 81.1:YZProblem finding the Drive Roller zero.
Designjet T610, T620, T1100, T1120 error 84:YZBack tension servo shutdown (roll feeding).
Designjet T610, T620, T1100, T1120 error 85:YZProblem finding the Drive Roller zero.
Designjet T610, T620, T1100, T1120 error 86:YZPossible paper jam.
Designjet T610, T620, T1100, T1120 error 87:YZProblem finding the Scan-axi encoder reading.
Designjet T610, T620, T1100, T1120 error 93:YZUnable to pressurize the Ink Delivery System.
Designjet T610, T620, T1100, T1120 error 94:YZColor calibration error.
Designjet T610, T620, T1100, T1120 error 94.1:YZProfiling algorithm failed.
Designjet T610, T620, T1100, T1120 error 98:YZAutomatic backup print mode enabled.

HP Designjet T770, T790, T795, T1200, T1300, T2300, T7100

Error-Code Description / Recommendation
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 01.0:YZHCI queue does not end after 2 seconds - problem with formatter and/or main board.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 01.1:YZNVM backup: not found, read, write or read back error.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 01.2:YZPrint mech PCA fault or NVM backup failure.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 02.1:YZEncoder seems to be wrong.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 02.2:YZProblem with the Carriage PCA.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 03:YZProblem with Power Supply Unit.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 05.1:YZCPU Fan is stopped or burnt.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 06:YZMain NVM failure - not detected, read/write failed or read back error.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 08:YZProblem with the Front Panel.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 11:YZTrailing cable does not seem to be detected.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 12.n:YZCarriage & PCA Main doesn't detect pens.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 21:YZFail moving Service Station.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 21.1:YZService Station servo shutdown.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 22.0:YZISS left BPSO error. (Supplies 0, 1, 2).
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 22.1:YZISS left BPS1 error. (Supplies 3, 4, 5).
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 24:YZInk Setup failure (Ink Delivery System (IDS) Tubes purge failed).
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 26.n:YZOrder of Ink Supplies incorrect.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 27:YZAn error has occurred in Printhead detection.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 29.n:YZAn error has occurred in Printhead detection.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 31:YZAn error has been detected with the cutter.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 38:YZAn error has been detected with the Media Output Tray.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 41:YZElectrical fault or current limit in Media-Axis Motor.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 41.1:YZElectrical fault or current limit in Media-Axis Motor.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 42:YZElectrical fault or current limit in Scan-Axis Motor.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 44:YZFan electrical fault, or not connected.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 45:YZAn error with the Rewinder System has been detected.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 47:YZStar wheels motor error.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 48:YZPPS system failure.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 51:YZWindow Sensor failure.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 52:YZThe printer has detected a problem with the Drop Detector.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 55:YZProblem with the Line Sensor. The printer has detected a failure to access Line Sensor EEPROM.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 56:YZDrive roller analog encoder sensor fail or calibration failed.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 58:YZThe Line Sensor of the printer is not functioning correctly. Either the line sensor shutter has failed to open, there is a failure to communicate with the Line Sensor, the Line Sensor is not calibrated correctly, or the firmware is not compatible with the Line Sensor.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 61:YZThe file format is incorrect and the Printer cannot process the job.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 62:YZPC Interface.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 63:YZInput/Output problem through the Network Card.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 64:YZInput/Output problem through the USB port.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 65:YZMemory Driver Internal I/O error, I/O Socket Manager Internal I/O error.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 66:YZCannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 67:YZInput/Output problem through a Firewire Port.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 68:YZLoss of engine counters tracking.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 71:YZOut of memory failure.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 71:19Default Serial Number found in the main and backup NVM. It seems that both the Print Mech PCA and Hard Disk Drive have been replaced together.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 72:YZGeneric Firmware error.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 73:YZServo Error.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 74:YZError uploading firmware update file.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 74.1:YZError uploading media profile update file.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 75.1:YZPreventative maintenance Kit #1 counter active. (Scan Axis Components, Ink Supply Tubes, Trailing Cable, Carriage)
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 75.2:YZPreventative maintenance Kit #2 counter active.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 75.3:YZPreventative maintenance Kit #3 counter active. (Cutter Assembly)
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 75.4:YZPreventative maintenance Kit #4 counter active.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 76:YZHard disk drive is full.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 77:YZWeb access application. the web server is not functioning correctly.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 78:YZBorderless printing not possible. Setting ignored.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 78:1:YZMedia settings area missing in media settings file.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 79:YZGeneric Firmware error.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 79.1:YZRecoverable firmware error that does not stop the printing process.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 81:YZProblem with paper advance.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 81.1:YZProblem finding the Drive Roller zero.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 84:YZBack tension servo shutdown (roll feeding).
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 85:YZProblem finding the Drive Roller zero.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 86:YZPossible paper jam.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 87:YZProblem finding the Scan-axi encoder reading.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 93:YZUnable to pressurize the Ink Delivery System.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 94:YZColor calibration error.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 94.1:YZProfiling algorithm failed.
Designjet T770, T790, T795, T1200, T1300, T2300, T7100 error 98:YZAutomatic backup print mode enabled.

HP Designjet Z2100, Z3100,Z3200

Error-Code Description / Recommendation
Designjet Z2100, Z3100, Z3200 error 01.0:YZCommunication with Main PCA failed.
Designjet Z2100, Z3100, Z3200 error 01.1:YZError in the Print Mech PCA.
Designjet Z2100, Z3100, Z3200 error 01.2:YZFailure reading acumen chip of an Ink Supply Station.
Designjet Z2100, Z3100, Z3200 error 01.3:YZDevice I2C acumen Right Ink Supply Station failure.
Designjet Z2100, Z3100, Z3200 error 02.1:YZProblem with the Carriage PCA.
Designjet Z2100, Z3100, Z3200 error 03:YZProblem with Power Supply Unit.
Designjet Z2100, Z3100, Z3200 error 03.0:10YZBattery of Real time clock ran down.
Designjet Z2100, Z3100, Z3200 error 06:YZFailure reading/writing NVM in Hard disk.
Designjet Z2100, Z3100, Z3200 error 08:YZ (or front panel is blank)No communication between the Front Panel and the Main PCA.
Designjet Z2100, Z3100, Z3200 error 11:YZTrailing cable does not seem to be detected.
Designjet Z2100, Z3100, Z3200error21:YZFail moving Service Station.
Designjet Z2100, Z3100, Z3200 error 21.1:YZFail moving the Primer Motor of the Service Station.
Designjet Z2100, Z3100, Z3200error2x.n:10Ink supply error found during IDS diagnostic test. The n represents the ink supply that is failing. The ink supply furthest to the left is always 0, and then they count up from left to right.
Designjet Z2100, Z3100, Z3200 error 22.0:YZLeft Ink Supply Station error.
Designjet Z2100, Z3100, Z3200 error 22.1:YZLeft Ink Supply Station error.
Designjet Z2100, Z3100, Z3200 error 22.2:YZRight Ink Supply Station error.
Designjet Z2100, Z3100, Z3200 error 22.3:YZRight Ink Supply Station error.
Designjet Z2100, Z3100, Z3200error24:YZInk Setup failure (you must bring purgers).
Designjet Z2100, Z3100, Z3200 error 31:01An error has been detected with the cutter.
Designjet Z2100, Z3100, Z3200 error 31:02An error has been detected with the cutter.
Designjet Z2100, Z3100, Z3200 error 31:03Paper is loaded. While testing the cutter, paper should not be loaded.
Designjet Z2100, Z3100, Z3200 error 41:03Media-Axis Motor failure (likely due to friction or obstacles in the media path).
Designjet Z2100, Z3100, Z3200 error 41:YZMedia-Axis Motor failure (likely due to friction or obstacles in the media path).
Designjet Z2100, Z3100, Z3200 error 42:03Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault).
Designjet Z2100, Z3100, Z3200 error 42:YZScan-Axis Motor failure (likely due to friction or obstacles in the media path).
Designjet Z2100, Z3100, Z3200 error 44:YZFan electrical fault, or not connected.
Designjet Z2100, Z3100, Z3200 error 47:03Star wheels motor error.
Designjet Z2100, Z3100, Z3200 error 47:YZStar wheels motor error.
Designjet Z2100, Z3100, Z3200 error 48:YZPPS system failure.
Designjet Z2100, Z3100, Z3200 error 48:00PPS system failure
Designjet Z2100, Z3100, Z3200 error 51:YZWindow Sensor failure.
Designjet Z2100, Z3100, Z3200 error 52:10The printer has detected fibers in the Drop Detector.
Designjet Z2100, Z3100, Z3200 error 55:YZProblem with the Line Sensor (Tetris). The printer has detected a failure to access Line Sensor EEPROM.
Designjet Z2100, Z3100, Z3200 error 56:YZDrive roller analog encoder sensor fail or calibration failed.
Designjet Z2100, Z3100, Z3200 error 58:YZThe color sensor ESP (spectrophotometer) of the printer is not working well. It could be a problem with the spectrophotometer, a communication problem between the spectrophotometer and Carriage PCA or the color sensor shutter does not open properly.
Designjet Z2100, Z3100, Z3200 error 61:YZThe file format is incorrect and the Printer cannot process the job.
Designjet Z2100, Z3100, Z3200 error 62:YZPC interface issue. Power on and off. Get the latest version of the firmware.
Designjet Z2100, Z3100, Z3200 error 63:YZInput/Output problem through the Network interface of the formatter.
Designjet Z2100, Z3100, Z3200 error 64:YZInput/Output problem through the USB port.
Designjet Z2100, Z3100, Z3200 error 65:YZMemory Driver Internal I/O error, I/O Socket Manager Internal I/O error.
Designjet Z2100, Z3100, Z3200 error 66:YZCannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.
Designjet Z2100, Z3100, Z3200 error 67:YZInput/Output problem through a firewire port.
Designjet Z2100, Z3100, Z3200 error 68:YZLoss of engine counters tracking.
Designjet Z2100, Z3100, Z3200 error 71:YZOut of memory failure.
Designjet Z2100, Z3100, Z3200 error 71:19Default Serial Number found in the main and backup NVM. It seems that both the Print Mech PCA and Hard Disk Drive have been replaced together.
Designjet Z2100, Z3100, Z3200 error72:YZGeneric firmware error. Check that the printer has the latest firmware version - if not, update.
Designjet Z2100, Z3100, Z3200 error 72:YZA service calibration must be performed. Check the internal error code to see which calibration must be performed. To check the internal error code, press UP and CANCEL together while the error code is displayed.
Designjet Z2100, Z3100, Z3200 error 73:YZServo error.
Designjet Z2100, Z3100, Z3200 error 74:YZError uploading firmware update file.
Designjet Z2100, Z3100, Z3200 error 74.1:YZError uploading media profile update file.
Designjet Z2100, Z3100, Z3200error75.1:YZPreventative maintenance kit #1 counter active (Scan Axis Components, Ink supply tubes, trailing cable, carriage).
Designjet Z2100, Z3100, Z3200 error 75.2:YZPreventative maintenance kit #2 counter active.
Designjet Z2100, Z3100, Z3200 error 75.21:YZThe spittoons (left spittoon, service station) have reached 80% capacity
Designjet Z2100, Z3100, Z3200 error 75.22:YZThe spittoons (left spittoon, service station) are full.
Designjet Z2100, Z3100, Z3200 error 76:YZHard disk drive is full.
Designjet Z2100, Z3100, Z3200 error 77:YZWeb access application. web server is not functioning correctly.
Designjet Z2100, Z3100, Z3200 error 78:YZBorderless printing not possible. Setting ignored.
Designjet Z2100, Z3100, Z3200 error 78:08The job received cannot be printed without borders on this paper.
Designjet Z2100, Z3100, Z3200 error 78:1:YZMedia settings area missing in media settings file.
Designjet Z2100, Z3100, Z3200 error 79:YZGeneric Firmware error.
Designjet Z2100, Z3100, Z3200 error 79.1:YZRecoverable firmware error that does not stop the printing process.
Designjet Z2100, Z3100, Z3200 error 81:YZProblem with paper advance.
Designjet Z2100, Z3100, Z3200 error 81:YZThis error can occur because the printer has been dropped during transportation, causing structural damage. Before continuing with the 81:YZ troubleshooting, first look for structural damage.
Designjet Z2100, Z3100, Z3200 error 81.1:YZProblem finding the Drive Roller zero.
Designjet Z2100, Z3100, Z3200 error 84:YZBack tension servo shutdown (roll feeding).
Designjet Z2100, Z3100, Z3200 error 85:YZProblem finding the Drive Roller zero.
Designjet Z2100, Z3100, Z3200 error 86:YZPossible paper jam.
Designjet Z2100, Z3100, Z3200 error 86:01Problem moving the carriage, most likely due to a paper jam.
Designjet Z2100, Z3100, Z3200 error 87:YZProblem finding the Scan-axis encoder reading.
Designjet Z2100, Z3100, Z3200 error 93:YZUnable to pressurize the Ink Delivery System or the ISS Motor does not move as expected.
Designjet Z2100, Z3100, Z3200 error 94:YZColor calibration error
Designjet Z2100, Z3100, Z3200 error 94.1:YZProfiling algorithm failed.
Designjet Z2100, Z3100, Z3200 error 94.1:YZProfiling algorithm failed.
Designjet Z2100, Z3100, Z3200 error 98:YZAutomatic backup print mode enabled.

HP Designjet Z6100

Error-Code Description / Recommendation
Designjet Z6100 error01.0:10Main PCA hardware failure.
Designjet Z6100 error 01.1:10PrintMech PCA hardware failure request a service/repair estimate.
Designjet Z6100 error 01.2:10ISS Top PCA communication failure.
Designjet Z6100 error 01.2:10ISS Top PCA communication failure.
Designjet Z6100 error 01.3:10ISS Bottom PCA communication failure.
Designjet Z6100 0error 2:10There is no signal from the Scan Axis Encoder. Analytics: Scan axis encoder may be wrong. Try to replace it.
Designjet Z6100 error 02.1:10Carriage PCA communication failure.
Designjet Z6100 error 03:10Power distribution failure.
Designjet Z6100 error 05:10Formatter communication failure with ISS.
Designjet Z6100 error 05.1:10Formatter CPU fan stopped or burnt.
Designjet Z6100 error 06:03Main NVM communication failure.
Designjet Z6100 error 06:10Main NVM communication failure.
Designjet Z6100 error 08:11Front Panel communication failure.
Designjet Z6100 error 11:10Trailing Cable does not seem to be connected.
Designjet Z6100 error 17.0:11PrintMech to Interconnect cable does not seem to be connected
Designjet Z6100 error 17.1:11PrintMech to Interconnect Data 1 cable does not seem to be connected.
Designjet Z6100 error 17.2:11PrintMech to Interconnect Data 2 cable does not seem to be connected.
Designjet Z6100 error 17.3:11Main PCA to PrintMech Black 1 cable does not seem to be connected.
Designjet Z6100 error 17.4:11Main PCA to PrintMech Blue 2 cable does not seem to be connected.
Designjet Z6100 error 21:03Service Station electrical current limit
Designjet Z6100error 21:13Service Station jam.
Designjet Z6100 error 23:10Air Pressurization System failure; unable to pressurize or depressurize tubes.
Designjet Z6100 error 24:03Ink Supply Tubes purge failure.
Designjet Z6100 error 24:10A broken bag has been detected in one of the ink Cartridges.
Designjet Z6100 error 24:11PrintMech to ISS Top cable does not seem to be connected.
Designjet Z6100 error 24.1:11ISS Top to ISS Bottom cable does not seem to be connected.
Designjet Z6100 error 26.0:01Bad contact detected in ISS slot 0 floater.
Designjet Z6100 error 26.1:01Bad contact detected in ISS slot 1 floater.
Designjet Z6100error26.2:01Bad contact detected in ISS slot 2 floater.
Designjet Z6100 error 26.3:01Bad contact detected in ISS slot 3 floater.
Designjet Z6100 error 26.4:01Bad contact detected in ISS slot 4 floater.
Designjet Z6100 error 26.5:01Bad contact detected in ISS slot 5 floater.
Designjet Z6100 error 26.6:01Bad contact detected in ISS slot 6 floater.
Designjet Z6100 error 26.7:01Bad contact detected in ISS slot 7 floater.
Designjet Z6100 error 27.1:01Calibration failed due to poor performance of the Magenta / Yellow Printhead in slot 1.
Designjet Z6100error27.2:01Calibration failed due to poor performance of the Magenta / Yellow Printhead in slot 2.
Designjet Z6100 error 27.3:01Calibration failed due to poor performance of the Light Cyan / Light Magenta Printhead slot 3.
Designjet Z6100 error 27.4:01Calibration failed due to poor performance of the Light Cyan / Light Magenta Printhead in slot 4.
Designjet Z6100 error 27.5:01Calibration failed due to poor performance of the Photo Black / Light Gray Printhead in slot 5.
Designjet Z6100 error 27.6:01Calibration failed due to poor performance of the Photo Black / Light Gray Printhead in slot 6.
Designjet Z6100 error 27.7:01Calibration failed due to poor performance of the Matte Black / Red Printhead in slot 7.
Designjet Z6100 error 27.8:01Calibration failed due to poor performance of the Matte Black / Red Printhead in slot 8.
Designjet Z6100 error 28.1:01Magenta / Yellow Printhead in slot 1 is deteriorating.
Designjet Z6100 error 28.2:01Magenta / Yellow Printhead in slot 2 is deteriorating.
Designjet Z6100 error28.3:01Light Cyan / Light Magenta Printhead in slot 3 is deteriorating.
Designjet Z6100error28.4:01Light Cyan / Light Magenta Printhead in slot 4 is deteriorating.
Designjet Z6100 error 28.5:01Photo Black / Light Gray Printhead in slot 5 is deteriorating.
Designjet Z6100 error 28.6:01Photo Black / Light Gray Printhead in slot 6 is deteriorating.
Designjet Z6100 error 28.7:01Matte Black / Red Printhead in slot 7 is deteriorating
Designjet Z6100 error 28.8:01Matte Black / Red Printhead in slot 8 is deteriorating
Designjet Z6100 error 28.1:02Magenta / Yellow Printhead in slot 1 nearing the end of it's useful life.
Designjet Z6100error 28.2:02Magenta / Yelow Printhead in slot 2 nearing the end of it's useful life.
Designjet Z6100 error 28.3:02Light Cyan / Light Magenta Printehad in slot 3 nearing the end of it's useful life.
Designjet Z6100 error 28.4:02Light Cyan / Light Magenta Printehad in slot 4 nearing the end of it's useful life.
Designjet Z6100 error28.5:02Phot Black / Light Gray Printhead in slot 5 nearing the end of it's useful life.
Designjet Z6100 error 28.6:02Photo Black / Light Gray Printhead in slot 6 nearing the end of it's useful life.
Designjet Z6100 error 28.7:02Matte Black / Red Printhead in slot 7 nearing the end of it's useful life.
Designjet Z6100 error 28.8:02Matte Black / Red Printhead in slot 8 nearin the end of it's useful life.
Designjet Z6100 error 29:00Maintenance Cartridge almost full.
Designjet Z6100 error 29:01Maintenance Catridge not inserted correctly.
Designjet Z6100 error 29:02Ink Absorber almost full.
Designjet Z6100 error 32:01Take-up Reel (TUR) communication failure.
Designjet Z6100 error 32:01.1Take-up Reel (TUR) early paper jam.
Designjet Z6100 error32:01.2Take-up Reel (TUR) paper jam.
Designjet Z6100error32:01.9Take-up Reel (TUR) disabled because paper was removed unexpectedly.
Designjet Z6100 error 32:02Take-up Reel (TUR) not detected or disconnected while printer was off.
Designjet Z6100 error 36.0:01Duplexer communication error.
Designjet Z6100 error 36.01:01Duplexer paper skew error.
Designjet Z6100error36.02:01Duplexer paper incorrect lateral edge position.
Designjet Z6100 error 36.03:01Duplexer unable to detect paper.
Designjet Z6100 error 36.1:01Duplexer not ready for printing.
Designjet Z6100 error 36.2:01Duplexer internal error.
Designjet Z6100 error 41:03Paper motor electrical curent limit.
Designjet Z6100 error 42:03Scan-Axis motor electrical current limit.
Designjet Z6100 error 42:10Electrical fault in carriage motor. Possibilities: — The error points to the scan axis motor. What is probably happening, is the printer is sensing too much resistance. Maybe because of less oil on the sliders or after it engages the cutter. It may be that the cutter is dragging and not running properly. Perform a manual form feed and cut through the paper menu and see what happens. If that causes a problem, then start by checking to see if the cutter is seating properly. It is probably cheaper to replace the cutter first, before trying to replace the scan axis motor. — Look if the servicestation set wright in the platen. — The error code is with misplacement of carriage stopper on the right side of plotter. Refix the carriage stopper issue will get resolved. If not check with the latest firmware. — The scan axis motor is faulty and needs to be replaced. — Your problem can be a dirty encoder sensor in the carriage or the strip is damaged in the service station zone. Clean the encoder strip if you have not already. The problem with the cleaning cartridge detection came from is the line sensor. Can be dirty or damaged—check the bottom of the carriage.
Designjet Z6100 error 43:01Vacuum Fan spinning at wrong speed.
Designjet Z6100 error 43:10Vacuum Fan failure.
Designjet Z6100 error 43.1:10Vacuum Driver PCA communication or hardware failure.
Designjet Z6100 error 43:11Vacuum Fan PCA cable does not seem to be connected.
Designjet Z6100 error 44.1:10Left Aerosol Fan stopped.
Designjet Z6100error44.2:10Right Aerosol Fan stopped or spinning at lower speed.
Designjet Z6100 error 44.4:10Right Aerosol Fan Filter blocked.
Designjet Z6100 error 45:03Rewinder servo shutdown.
Designjet Z6100 error 46:03Primer servo shutdown.
Designjet Z6100error46:13Primer test distance failed.
Designjet Z6100 error 50:03OMAS fatal error or disconnected.
Designjet Z6100 error 50.1:10OMAS Module communication failure.
Designjet Z6100 Fehler 50:14Firmware version mismatch between the OMAS Controller Card and Hard Disk Drive.
Designjet Z6100 error 50.2:10OMAS Controller Card communication failure.
Designjet Z6100 error 50.3:11Main PCA to OMAS Controller cable does not seem to be connected.
Designjet Z6100 error 51:10Error detected in the Window Position Sensor.
Designjet Z6100 error 51.1:10Error detected in the Maintenance Cartridge Door Sensor (Service Station Door Sensor).
Designjet Z6100 error 52:10Drop Detector switch On/Off failure.
Designjet Z6100 error 53:10Media Sensor error.
Designjet Z6100 error 53.1:11Media Sensor cable does not seem to be connected.
Designjet Z6100 error 54:10Media Level Sensor error.
Designjet Z6100 error 55:10Line Sensor communication failure.
Designjet Z6100 error 56:01Incorrect readings from paper encoder.
Designjet Z6100 error 56:10Paper Encoder calibration failed.
Designjet Z6100 error 58:01Embedded PhotoSpectrometer (ESP) shutter error.
Designjet Z6100 error 58:10Embedded PhotoSpectrometer (ESP) failure.
Designjet Z6100 error 58.1:10Embedded PhotoSpectrometer (ESP) Shutter Actuator failure.
Designjet Z6100 error 58.2:10Embedded PhotoSpectrometer (ESP) Shutter Deactivator failure.
Designjet Z6100 error59.1:09Two electrical parts have been replaced at the same time.
Designjet Z6100 error 59.2:00An unsupported or reused part has been installed.
Designjet Z6100 error 60.1:11Initialization error.
Designjet Z6100 error 60.1:11Initialization error.
Designjet Z6100 error 60.2:17Initialization error.
Designjet Z6100 error 61:01The file format is incorrect and the printer cannot process the job.
Designjet Z6100 error 61:04.1The PostScript fonts are missing.
Designjet Z6100 error 61:04.2PostScript unknown Paper ID.
Designjet Z6100 error 61:08The paper type specified in the file is incorrect and the printer cannot process the job.
Designjet Z6100 error 61:08.1The file cannot be printed because it is password-protected.
Designjet Z6100 error 61:08.2The file contains format errors or incorrect settings and the printer cannot process the job.
Designjet Z6100 error 61:10A slow computer processing complex files can pause for longer than the default printer timeout, which can be interperted by the printer as an End Of Job, in which case some elements of the job may be lost.
Designjet Z6100 error 64.1:01The printer does not recognize the USB Hard Disk Drive accessory.
Designjet Z6100 error 71:03Out of memory failure.
Designjet Z6100 error 71:08Insufficient display list.
Designjet Z6100 error 74:01Error uploading firmware update file.
Designjet Z6100 error 75.21:10Total printer ink consumption reached upper limit.
Designjet Z6100 error 76:03Hard Disk Drive out of Space.
Designjet Z6100 error 77:04Embedded Web Server internal software error.
Designjet Z6100 error 78.1:04Media Settings area missing in media settings file.
Designjet Z6100 error 79:03Generic firmware error.
Designjet Z6100 error 79:04Generic firmware error.
Designjet Z6100 error 79.2:04Operating-system signal error.
Designjet Z6100 error 81:01Paper servo shutdown; possible paper jam.
Designjet Z6100 error 85:03Problem finding the Drive Roller zero.
Designjet Z6100 error 86:01Carriage servo shutdown; possible paper jam. Analytics: Can be a bad the carriage belt, than replace it. If no problem can be found proceed the Service Tests (Diagnostics): Scan Axis Test.
Designjet Z6100 error 86:11Scan-Axis length requires too much force or energy.
Designjet Z6100 error 87:01Problem with the Scan Axis encoder sensor readings.
Designjet Z6100 error 87:10Problem with the Carriage Encoder Sensor readings.
Designjet Z6100 error 94:01The paper is not suitable for color calibration, being too dark (low L), or too colored (a or b above thresholds), or transparent.
Designjet Z6100 error 94:02Color calibration error, some of the consistency checks on the Embedded SpectroPhotometer (ESP) measurements failed, which could have several causes.
Designjet Z6100 error 94:10Embedded SpectroPhotometer (ESP) contaminated by aerosol.

Preventive Maintenance

Moisture on the Printer

Users should use the Printer in an environment between 20% and 80% relative humidity. To recover from moisture condensation, turn the Printer Off, and, using the main roller as a reference, wait until the Printer is completely dry before using it again.

Noisy Carriage Bushing

To prevent noisy movement of the carriage, remove aluminum or dust particles from the bushing at the back of the carriage, and from the slider path along which the bushing moves.